A minimum $40.00 order value (excluding freight/handling charge) is requested when buying through this site. Prices are usually quoted including GST and excluding Freight.

We are presently only able to accept payment by cheque or electronic transfer.

Freight costs are calculated on a per order basis. We use Australia Post for most small orders, and Startrack for larger orders and courier requirements.

Normally the candles will be dispatched within three working days of being ordered when we have them is stock, but the actual time before they are received will vary according to the destination. With personalised candles we appreciate being given as much notice as possible as it takes longer to prepare.

Any transit damage claims involving Australia Post have to be processed by you, the recipient - it's their rule, not ours.

We will not pass on any information given to us to any other people or companies without permission.

We will rectify any mistakes we make at our expense.

When we are working with photographic images for personalised candles it is understood that the customer has given their approval for us to use that image and, if appropriate, the subjects themselves agree to that image being used. Photographs will be returned with the order. If you're sending us any photographs separately please ensure there's sufficient information given so that we can identify which order they relate to. Images can also be sent as an email attachment in the JPEG format, scanned at 250 DPI.

All prices are quoted in Australian Dollars. If you have any questions please contact us.